Contracts Manager, Senior Manager - #1766204
Dalkia UK
Contracts Manager – Facilities Management Location: Job Type: Full-Time
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Salary: Competitive, based on experience
Schedule: Monday to Friday
Dalkia UK is seeking an experienced and driven Contracts Manager to lead the delivery of facilities management services across a key client site in Edinburgh . This pivotal role acts as the main interface between the client and our operational teams, ensuring contractual obligations are met, service quality is maintained, and customer satisfaction remains high.
This is a dynamic opportunity to make a measurable impact on service delivery and operational efficiency within a high-performing FM environment.
Lead regular client meetings, including performance reviews and technical updates, to ensure alignment on KPIs, compliance, and improvement plans.
Understand client operations and identify areas for enhanced service delivery, efficiency, or technical innovation.
Oversee the execution of Planned Preventative Maintenance (PPM) and reactive maintenance in line with contractual KPIs and service level agreements (SLAs).
Manage contract budgets, control costs, and ensure profitability is achieved in line with commercial objectives.
Support bid development, contract renewals, and service re-design by providing technical input and planning expertise.
Promote a culture of safety, compliance, and operational excellence across all service areas.
Proven experience in a contracts or operations management role within the Facilities Management (FM) sector.
Strong technical understanding of building services and maintenance operations.
Excellent client-facing and relationship management skills.
Proficiency in reporting tools and Microsoft Office Suite.
Relevant qualifications in facilities management, engineering, or a technical discipline (desirable).
At Dalkia, we deliver sustainable, efficient energy and FM solutions with a focus on innovation, customer service, and quality. Competitive salary and benefits package
Career progression and development opportunities
Opportunities to lead meaningful, high-impact projects
Diversity, Equity & Inclusion at Dalkia
Dalkia is committed to creating an inclusive environment where all employees feel respected, supported, and valued.
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