Optical Assistant - Gorgie West - #1770215

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical

We are currently recruiting for an Optical Assistant to join our 2020 Opticians practice in Wilson Street on a full time basis, working 39.5 hours per week, over 5 days



Our Optical Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:

Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member

Managing the practice appointment diary giving consideration to patient appointment requests and staff availability

Assisting patients on the practice floor with frame and lens selection

Giving patients demonstrations on how to insert and remove contact lenses

Processing deliveries and collections of stock

Administration and maintenance of patient records, databases and NHS paperwork

General housekeeping duties to ensure the practice is clean, tidy and presentable

Other ad hoc duties as and when required

We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided

As a company, the D&T Group offer:

29 days annual leave (full time equivalent) inclusive of public holidays

Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends

High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform

Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First

The opportunity to work for a company that cares

Career progression opportunities and further training



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