Medical Receptionist Administrator Modern Apprentice - #1777532

Job Overview

Job purpose

Your role is to be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

To support the administration team with non-NHS requests, secretarial duties, document management and recalls.

Responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Process requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Generate repeat prescriptions and process all prescriptions requests in accordance with practice protocols
• Action all incoming e-mails
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patient’s healthcare records as necessary
• Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
• Type and process referrals to external agencies such as secondary care using Sci-Gateway
• Process requests for information i.e. SAR, insurance / solicitors letters/non NHS letters
• Manage all queries (including administrative queries) as necessary in an efficient manner
  
  

In addition to the primary responsibilities, the medical administrator may be requested to:

• Partake in audit
• Support administrative and reception staff, providing cover during staff absences
• Complete opening and closing procedures in accordance with the duty rota
• Ordering and monitoring of stationery supplies
  
  

You will learn about data protection, storing and receiving data, diary management, how to use our IT and Database systems. You will also learn how to communicate in a busy office environment, how to manage your workload and customer service skills.

• National 5 English required
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to follow policy and procedure
  
  

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