Hotel Outbound Advisor - #1701163

Job Description Hotel Outbound Advisor Location Edinburgh : Who we are
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.Who we are looking for
We are seeking a passionate and enthusiastic Russian speaking Customer Advisor to join our team in our Edinburgh office within our Hotels Outbound Team
You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.What you'll be doing

• Providing exceptional service to our customers, providing assistance between hotel suppliers and customers on their bookings


• Providing resolutions to our customers via Call, Chat and Email


• Handling customer queries with empathy, patience and compassion


• Attending regular team huddles


• Keeping up-to-date with the latest promotions, initiatives and company policies/procedures


• Assisting in ad hoc assigned projects


• Supporting our English speaking line when required

What you'll need

• Customer service experience within a contact centre


• Must be fluent in English and Russian


• Proven experience in working towards and achieving Key Performance Indicators (KPIs)


• Effective communication skills


• Good knowledge of Microsoft Office suite


• Proficient typing abilities


• Ability to remain calm and logical in challenging situations


• Excellent problem solving skills
Enthusiastic approach with the desire to hit your goals and passionate about continuous development

Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!Be Aware of Recruitment Fraud
Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to *******@trip.com
Click the link to learn more about What makes Trip.com Group a leading global travel service provider? https://www.youtube.com/watch?v=w4D31J3atps
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!